Frequently Asked Questions

You can cancel anytime before your order ships. Since we begin production quickly, a cancellation fee applies based on timing: 15% (24–48 hrs), 20% (48–72 hrs), 30% (72+ hrs).

Yes, within 30 days of delivery. Returns for reasons other than a quality issue carry a 35% restocking fee. Customized pieces such as engraving, custom sizing, or sizes above US 9 or below US 3 are final sale.

Yes, within 30 days of delivery, and each item may be exchanged once. Exchanges for reasons other than a quality issue, including size changes, carry a 35% restocking fee. If the issue is due to a quality problem, we cover return shipping. Otherwise, return shipping is the customer's responsibility.

We recommend using our Ring Size Guide or measuring an existing ring that fits well. If you’re unsure, ordering a complimentary ring sizer is the most accurate way.

Please refer to our Size Guide to learn more.

• Avoid Chemicals: Keep your pieces away from harsh chemicals, perfumes, and lotions to prevent tarnishing.
• Remove Before Activity: Take off your jewelry before swimming, showering, or intense exercise to avoid damage.
• Proper Storage: Store in a cool, dry place, preferably in a soft pouch or a dedicated jewelry box.
• Gentle Cleaning: Wipe with a soft, lint-free cloth after each wear to maintain its natural luster.

Please refer to our Jewelry Care guide to learn more.

We strive to ensure every piece meets our high standards of beauty and quality before it reaches you. However, because we use natural gemstones, each piece has its own unique character. No two stones are exactly the same.

Please rest assured that we do not include any documents with price information in our packages.

• Processing Time: We carefully prepare your order within 10-18 business days. Pre-order items will have longer processing time.
• Shipping Time: Once shipped, your jewelry will arrive in 5–10 business days depending on your location. Shipping upgrades are available at checkout for an additional cost.
• Tracking: Tracking information is provided for every order so you can follow its journey.

Please understand that shipments from all of our warehouses are shipped without paying customs duties. Therefore, any and all customs or import duties will be charged once the package arrives in the destination country.

These charges, if any, must be paid by the customer. If customers refuse to accept a package due to import duties or taxes, they will be fully responsible for all return shipping, customs fees, and handling charges.

At Emma Dern, we believe that our pieces are made to the highest quality. In fact, we are so confident that we offer a one year warranty on every piece of jewelry you purchase (with a valid proof of purchase).

For warranty issues please contact us at: admin@emmadern.com

Please refer to our Warranty Policy to learn more.