Return Policy
We want you to fall in love with your Emma Dern piece. But if something isn't quite right, we're here to make it easy with a return or refund.
Overview
Our return and refund window is 30 days from the delivery date. Once 30 days have passed, we're no longer able to process a refund or exchange request.
To qualify for a return, your item must be unused, in its original, unworn condition, and returned in its original packaging.
A few things fall outside our return policy:
- Pieces customized to your specifications
- Items with engraving or a custom size
- Damage caused by improper wear or care
- Packages lost due to an incorrect delivery address
Order Refunds
Please note: every Emma Dern piece is made to order. We begin crafting only after your order is placed. Because of this, approved returns and refunds on items with no quality issue carry a 35% restocking fee.
A few terms to keep in mind:
- To start a return or refund, please reach out to us through our Contact page.
- Customized items, including ring sizes above a US 9 or below a US 3, changes to stone type or size, band style adjustments, or any engraving, are final sale and not eligible for refund.
- Replacement pieces sent to you at no charge are not eligible for a further refund.
- We're not able to take responsibility for packages returned to us due to an incorrect or incomplete shipping address. If a refund is requested in this case, the 35% restocking fee still applies.
- All final decisions on returns rest with Emma Dern.
Once we've received and inspected your return, we'll follow up by email to confirm receipt and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 3–7 business days.
Order Exchanges
Please note: each piece is made to order based on your chosen ring size, metal, and finish. Exchanges or returns for reasons other than a quality issue carry a 35% restocking fee.
A few terms to keep in mind:
- We don't offer complimentary resizing. The 35% restocking fee applies to size exchanges as well.
- If your remaining store credit (after the restocking fee) doesn't fully cover your new item, we'll ask you to cover the difference.
- Each item may only be exchanged once.
Order Changes During Production
We want your piece to be exactly as you imagined it. After placing your order, please take a moment to review your confirmation email, including order details, shipping address, and expected timeline, and let us know right away if anything needs adjusting.
If a change is requested more than 48 hours after your order is placed, a 15% fee (based on the order total) applies to cover materials and labor already committed, plus any price difference for the new selection.
Order Cancellation
Every order includes a production period based on the timeframe shown on the product page. You're welcome to cancel anytime before your order ships.
We typically begin production and source materials within 12 hours of an order coming in (excluding Sundays and holidays), so cancellations made more than 24 hours after purchase will carry a fee to cover materials and labor already underway. The fee is based on when you first reach out to us:
| Time Since Order | Cancellation Fee |
|---|---|
| 24–48 hours | 15% restocking fee |
| 48–72 hours | 20% restocking fee |
| 72+ hours | 30% restocking fee |
Return Information
To start a return, please contact us through our Contact page and we'll send over the return address.
Please note: returns must be sent using a trackable shipping method. We're unable to issue a refund or exchange without a tracking number.
Return Shipping Fee
If you're returning an item for a reason other than a quality issue, return shipping is on you. The exact cost will depend on the carrier you choose.
If your return is due to a quality issue, such as a damaged or incorrect item, we'll cover the return shipping.
Late or Missing Refunds
If it's been more than 7 business days since your refund was approved and you still don't see it, please check with your bank or card company first. Refunds can occasionally take a little extra time to post.
If they confirm no refund is pending on their end, please reach out to us through our Contact page and we'll look into it right away.
Need Help?
We're always happy to help with any return or refund questions. Just reach out through our Contact page.